Front Office Assistant
Cumming, GA Cumming, GA Full-time Full-time $15 - $25 an hour $15 - $25 an hour 11 days ago 11 days ago 11 days ago OCCUPATIONAL SUMMARY Performs a variety of administrative, secretarial and clerical duties which directly support patient care and practice personnel in the overall operation of the practice.
Floats to various offices as assigned to assist in medical office setting.
Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.
PRIMARY DUTIES AND RESPONSIBILITIES 1.
Serves as initial patient contact, initiates patient record and account.
Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
2.
Answers phones (operator, appointment, back office lines, etc.
) in compliance with service goals.
3.
Accurately schedules all categories of appointments - new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
4.
Prepares patient records and prints schedule in preparation for daily appointments.
Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
5.
Responsible for patient registration.
Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable.
May be responsible for basic insurance verification processes.
6.
Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
7.
Accepts upfront payments (co-pays, co-insurance, etc.
) and provides appropriate patient receipts.
Ensures proper documentation is provided.
Balances all daily charges and receipts.
Prints reports for daily updates and close of day.
8.
Performs test order entry and/or facilitating scheduling of tests on behalf of patients.
Enters information accurately into logs as applicable.
9.
Escorts patients to exam area as needed and provides directions if applicable.
Monitors 10.
patient wait times ensuring patients are seen within 15 minutes of appointment and communicate delays, status of procedure, etc.
11.
Facilitates the gathering of information for insurance/billing questions as requested by patients.
12.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures.
Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Practice Coordinator.
13.
May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture.
Job Type:
Full-time Pay:
$15.
00 - $25.
00 per hour Expected hours:
40 per week Healthcare setting:
Clinic Medical specialties:
Pulmonology COVID-19 considerations:
Not currently Work Location:
In person Clinic Pulmonology.
Estimated Salary: $20 to $28 per hour based on qualifications.
Floats to various offices as assigned to assist in medical office setting.
Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.
PRIMARY DUTIES AND RESPONSIBILITIES 1.
Serves as initial patient contact, initiates patient record and account.
Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
2.
Answers phones (operator, appointment, back office lines, etc.
) in compliance with service goals.
3.
Accurately schedules all categories of appointments - new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
4.
Prepares patient records and prints schedule in preparation for daily appointments.
Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
5.
Responsible for patient registration.
Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable.
May be responsible for basic insurance verification processes.
6.
Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
7.
Accepts upfront payments (co-pays, co-insurance, etc.
) and provides appropriate patient receipts.
Ensures proper documentation is provided.
Balances all daily charges and receipts.
Prints reports for daily updates and close of day.
8.
Performs test order entry and/or facilitating scheduling of tests on behalf of patients.
Enters information accurately into logs as applicable.
9.
Escorts patients to exam area as needed and provides directions if applicable.
Monitors 10.
patient wait times ensuring patients are seen within 15 minutes of appointment and communicate delays, status of procedure, etc.
11.
Facilitates the gathering of information for insurance/billing questions as requested by patients.
12.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures.
Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Practice Coordinator.
13.
May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture.
Job Type:
Full-time Pay:
$15.
00 - $25.
00 per hour Expected hours:
40 per week Healthcare setting:
Clinic Medical specialties:
Pulmonology COVID-19 considerations:
Not currently Work Location:
In person Clinic Pulmonology.
Estimated Salary: $20 to $28 per hour based on qualifications.
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